Online Purchase Terms

The seller is HSE Training DOO, Braće Radovanović 17/5, Lamela C, 11000 Belgrade, Serbia. Company registration number: 20952288. VAT number: 108205616. Registered activity: 7022 — Management consultancy activities. Website: hsetraining.rs. Customer support and complaints: info@hsetraining.rs, +381 61 5335 010.

These terms apply to courses that are available for online purchase. Course-specific information displayed before checkout forms part of the pre-contract information.

Each course page states the course title, scope, delivery format, language, current availability and other material information. Customers should review that information before ordering. Online purchases concern training services and electronically delivered enrolment or access information; no physical shipping charge applies unless a course page expressly states otherwise.

After verified payment, HSE Training sends the purchaser the confirmed enrolment and the next steps for accessing the externally delivered learning service. Any applicable start date or access deadline is shown on the course page or confirmed by email.

Online checkout prices are displayed and charged in Serbian dinars (RSD). The checkout shows the course, quantity, unit price, applicable tax and total amount before payment. Any additional cost must be shown before the order is submitted.

Card payments are processed through the Raiffeisen Bank RaiAccept hosted payment service. Accepted card types are displayed on the website and checkout. HSE Training does not receive or store the full card number, security code or authentication credentials entered on the hosted payment page.

1. Select an available course and choose Buy now to proceed directly to checkout.
2. Review the course, quantity, price, purchaser details and total amount.
3. Read and accept these Purchase Terms and the Privacy Policy.
4. Continue to the hosted card-payment page and complete the requested authentication.

The website assigns a unique order number and shows the current transaction result. An automated receipt confirms that the order was received; enrolment is confirmed after the payment provider verifies the payment and HSE Training confirms that the purchased service can be delivered.

After a payment attempt, the website shows an appropriate successful, pending, cancelled or failed status and an electronic confirmation is sent to the purchaser email address. A browser return page alone is not treated as proof of payment; the order is marked paid only after provider confirmation.

For electronically delivered services, HSE Training may retain the order record, provider reference, status history, access or enrolment email and relevant server logs as proof of delivery. Delivery evidence is retained for at least 120 days and longer where accounting, consumer-protection or other legal duties require it.

A consumer who concludes a distance contract may exercise the statutory right of withdrawal within 14 days, subject to the conditions and exceptions of applicable Serbian consumer law. If the consumer expressly requests that a service begin during the withdrawal period, the legal consequences of that request, including any proportionate charge or loss of the right after full performance, apply only where the required notice and explicit consent have been provided.

Send a cancellation or refund request to info@hsetraining.rs with the order number and purchaser details. Approved card-payment refunds are returned through the original payment method within the applicable legal and payment-network deadlines. If HSE Training cancels a paid course and no acceptable alternative is agreed, the paid course amount is refunded.

Complaints may be submitted to info@hsetraining.rs or to the postal address above. Include the purchaser name, order number, course, description of the issue and the requested remedy. HSE Training records the complaint, acknowledges receipt and responds within the statutory period, including the eight-day response period applicable to consumer complaints.

Consumers may also use the competent Serbian consumer-protection authority or the official platform for out-of-court consumer dispute resolution at vansudsko.must.gov.rs. Mandatory consumer rights are not limited by these terms.